FAQ's

Where can I find a copy of my system's owner manual?

Verify what type of system you have by either giving us a call to look up your customer information or locating the model number inside the control panel. Then look for your manual in the links provided:
DMP XR100
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How to schedule service for my home or business?

Simply give us a call, and we'll be happy to set up a date and time one of our security specialist can help you out.

What if there is a yellow light on my keypad?

It means there is a trouble on your system. These troubles usually consist of a low-battery, or tampered with zones. Depending on your system we may be able to connect to it remotely to see exactly what the issue is. If you get a trouble please call us at your earliest convenience.

How do I test my alarm?

To ensure your system is sending signals to our central station, we recommend testing it every 30 days. It’s easy to test your system, simply give us a call to place it into ‘Test-Mode‘ then arm your alarm like you normally would. Once system is armed go around and open/trip doors, windows, and motion sensors. Once you see everything show up on the keypad call us back and we can verify if central station received the signals.

How do I order more parts?

To order parts just give us a call and one of our sales professionals can help you with anything you may need.

How much should I spend on my alarm system?

A good rule of thumb is to spend 1% of whatever you payed for your home. Why not spend a little more to protect what you've worked so hard for.

How do I replace my system battery?

When a battery is getting too weak and needs replacing, your system may send you an alert or show ‘Lo Bat’ on the keypad display.

The Alarm Panel requires (1) 12 volt, 5, or 7 Amp Hours Sealed Lead Acid battery. The size of the battery depends upon your specific panel and the types of equipment you have installed on your system. Make sure you purchase the same size battery as the one you are about to replace.

How do I order a new system battery?

You can order replacement batteries directly from us. Just give us a call and we can help you out and get your battery shipped.

How does a door or window sensor work?

A door or window sensor is typically a two-piece magnetic contact sensor. When the system is armed and a door or window is opened, the two magnetic sensors are separated from each other, thereby tripping the alarm.

If a protected door or window with a sensor is open, you will not be able to arm the system until the door or window is closed or the zone is bypassed. If your door or window sensor is causing false alarms, the door or window may not be securely closed or the sensor may be damaged. Swelling or contracting of the door or window due to changing weather may also result in false alarms.